Role Description

We are looking for a Network Support Engineer to join our dynamic team, responsible for managing and improving AST Networks infrastructure across Australia and globally. In this role, you’ll lead network-based projects, maintain key infrastructure, and collaborate with both internal teams and external clients to ensure smooth and reliable communication services. You will also play a key role in supporting AST Networks Sydney POP, contributing to AST Networks cutting-edge connectivity solutions.

This is a demanding role that requires you to prioritise effectively, multitask, and quickly absorb and retain customer and process knowledge. Your ability to work collaboratively with internal teams will be key to delivering the highest levels of customer satisfaction.

Key Elements

Job Content

• Network Project Management: Manage and execute network-based projects for internal and external customers, ensuring efficient delivery.
• Sydney POP Support: Serve as the remote hands and eyes for the UK-based Global Technical Information team, maintaining Sydney POP infrastructure.
• Firewall and IP Configuration: Configure and maintain customer-specific firewalling and IP addressing for the Sydney POP, supporting direct customer interconnects.
• Customer Communication Systems: Configure, test, and support new and existing customer communication systems, including AST Networks Link Box service, contributing to local standardisation of this product.
• Remote Technical Support: Provide remote diagnostics and support to installation teams, enabling quick resolutions during site visits.
• Documentation and ISO Compliance: Engage in both internal and customer-facing documentation processes, assisting with ISO standards and contributing to continuous learning.

The Person – Bringing your personality to AST Networks.

• Experience working in diverse teams, promoting collaboration and shared knowledge.
• Self-motivated and able to manage your time and project work with minimal supervision.
• A creative thinker, solutions-driven and able to excel in high-pressure situations.
• Strong ability to translate technical concepts into clear communication, both in writing and speaking, for formal and informal contexts.
• Able to prioritise tasks and stay up to date with the latest technology trends and security practices.
• Excellent at building and maintaining relationships with suppliers, internal technology managers, and other teams.

Essential Experience / Qualifications / Educational attainments

• Up to five years in a technical role, preferably focused on network management, IT infrastructure, or communications systems.
• Relevant technical qualifications or equivalent industry experience

The Rewards

• A value led culture that puts its people first – ‘you are our Company.’
• Company Pension scheme (including salary sacrifice)
• Private Health insurance for you (with the option of adding family members)
• Life Assurance (4 x salary)
• Enhanced Maternity and Paternity benefits
• Health Assured Employee Assistance Programme (EAP)
• Long Service Awards
• 23 – 27 days Annual Leave
• Free Coffee, tea and fruit
• Free parking and electrical car charging points
• Family and corporate events

Ready to Elevate Your Career? Apply today by sending your CV and cover letter to:

AST Networks, Anna Thompson, AST Group, 92 Furniss Road, Landsdale, Western Australia, 6065 Email: ast.hr@theastgroup.com

Applicants must have the right to work in Australia. Closing date: 14th November 2024