Role Description

We are seeking a highly motivated and focused Account Manager with excellent communication skills.

Do you want to work within a dynamic and innovative company that values diversity, integrity and encourages career progression?

This role is crucial in supporting our organisation with proactive sales management of a set of EMEA Channel Partners in hardware and airtime sales. This includes identifying growth initiatives in order to increase Channel Partner market share across the suite of AST Networks services, solutions, and products.

Interested? If so, we have a fabulous opportunity for you:

A demanding role which requires a highly motivated individual with the ability to organise and prioritise in order to effectively handle multiple accounts. Being successful in this role will require the ability to work collaboratively with other internal teams to deliver the highest levels of customer satisfaction. Previous account management experience is essential.

Does this fit what you are looking for?

Key Elements

Job Content

The key responsibilities of the role, as the AST Networks primary point of contact, will include (but are not limited to):

• Deliver a clear growth plan to increase business with AST Networks chosen EMEA Channel Partners with the Head of Sales.
• Proactive account management to allocated Channel Partners.
• Provide industry-leading customer service.
• Build and develop relationships with key stakeholders and decision-makers within your Channel Partners.
• Enhance partnerships by ensuring regular customer communication.
• Collaboration with internal teams and external partners/suppliers/customers to ensure best customer experience and high customer satisfaction.
• Analyse customer profitability and provide monthly reports.
• Qualify all significant customer opportunities of AST Networks Services and Solutions and identify areas for up-sell/cross-sell.
• Provide clear and accurate CRM quotations.
• Effectively promote AST Networks Value Added Services.
• Achieve/exceed quarterly and annual SMART KPIs.

The Person – Bringing your personality to AST Networks.

Unlock Your Potential - Ready to make an impact with your unique personality? We're seeking individuals who can demonstrate:

• Must love Account Management.
• Proactivity and self-sufficiency.
• Excellent listening and interpersonal skills.
• Tenacity in achieving targets.
• Strong negotiation skills.
• Ability to quickly absorb and retain product knowledge.
• Self-Starter, initiative, inquisitive, driver for high performance.
• Ability to navigate new challenges and embrace change.
• Solution-based thinking – bring ideas and solutions to the table.
• Eagerness to learn and train new team members.
• Collaborative team player with internal and external stakeholders.

Essential Experience

• Experience in sales/sales operations account management.
• From a background in the communications/technology sector.
• Effective and strong communication skills, both oral and written and when presenting.
• Ability to efficiently manage multiple customer projects, whilst maintaining sharp attention to detail.
• Consultative selling skills using relationship building techniques.
• Understanding of business dynamics, able to gain full appreciation of a customer’s business.
• Ability to proactively execute sales initiates and close business.
• Have knowledge and experience in using Microsoft Office software (Excel, PowerPoint, Outlook).
• Good analytical skills.
• Customer centric.

Desirable Skills

• Understanding of Business Budgets.
• A value led culture that puts its people first – ‘you are our Company.’
• Company Pension scheme (including salary sacrifice)
• Private Health insurance for you (with the option of adding family members)
• Life Assurance (4 x salary)
• Enhanced Maternity and Paternity benefits
• Health Assured Employee Assistance Programme (EAP)
• Long Service Awards
• 23 – 27 days Annual Leave
• Free Coffee, tea and fruit
• Free parking and electrical car charging points
• Family and corporate events

To apply please send CV and cover letter to:

HR Department, Applied Satellite Technology, Bessemer Way, Great Yarmouth, Norfolk, NR31 0LX email: ast.hr@theastgroup.com

Closing date: 31st August 2024

Applicants must have the right to work in the UK.